Cancellation and Refund Policy
Cancellation and Refund Policy
Conveniently place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state Important:
Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.
Defective /damaged products that are covered under our warranty.
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by our site, you may request a replacement at no extra cost. Return Policy is specific and terms may differ. Please check the respective policy when buying or before initiating a return for a replacement. Courier charges will be bear by customer.
Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.
If you are not satisfied with the item delivered, you can request an exchange. All this again, at no extra cost. Be sure to check the Return Policy when buying or before initiating a return for exchange. Courier charges will bear by customer.
Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.
What is Advantage'?
- you can buy the product from us with complete confidence.
- Products are quality checked, stocked, packed and shipped by AICS.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Defective products which are covered under the warranty
- Any consumable item which has been used or installed
- Products with tampered or missing
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued when
- We cannot provide replacement
- In-line with Buyer Protection, when a dispute has been ruled in your favour
We allows Refunds on select categories under certain conditions. Please check with the Returns Policy
I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing as provide details about the replacement.
If you don't get the return within the promised date, contact us immediately.
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
What is the pickup process? Why I have been asked to ship the item?
We do not offer pickup. You can use any courier to return the material.